We are looking for a Working Student in Customer Care to support our Fitogram team in Cologne. Founded in 2013, Fitogram provides a software solution for thousands of fitness professionals across Europe. As our Working Student, you are going to be part of our Customer Care Team and will have the possibility to learn in a fast growing start-up.
Your responsibilities
- Provide technical support to customers with the goal to keep customers satisfied with our software
- Help customers plan and understand the best ways to utilize their software based on their business needs
- Develop customer relationships that promote retention and loyalty
- Educate our customers on the flexibility and capabilities of our software so customers are encouraged to continue using it
What you need to succeed
- You speak German on a native level and you are proficient in English
- You have very good communication skills and you are a generally positive and happy person
- You enjoy social interactions and helping other people
- You have a problem-solving mindset
- You are eager to work in a dynamic start-up, learn a lot and take on new responsibilities
- Technical aptitude and ability to learn software programs
- First experience in a customer-facing role would be a plus
Our Offer to you
- Join an international team comprised of passionate, highly motivated and dynamic individuals that enjoy what they do
- A flat hierarchy that offers a lot of self-responsibility, as well as opportunities for you to evolve and shape the company
- Regular team events, free drinks, and snacks
- Free Urban Sports Club L membership for you
- A modern office in the heart of Cologne
Mehr Infos und zur Bewerbung geht es hier entlang: https://boards.greenhouse.io/fitogram/jobs/5320880002
Fitogram GmbH
Probsteigasse 15-17
50670 Köln
